Virgin Media Customer Services

0800 052 0422

Monday to Sunday, 8am to 10pm

About Virgin Media

Virgin Media is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Virgin Media owns and operates its own fibre-optic cable network. As of 31 December 2012, it had a total of approximately 4.8 million cable customers, of whom around 3.79 million were supplied with its television services (Virgin TV), around 4.2 million with broadband internet services and around 4.1 million with fixed-line telephony services. At the same date, it had around 3 million mobile telephony customers.

What is the best way to contact Virgin Media?

You can contact Virgin Media in a variety of ways including by telephone, social media and post. We feel that Virgin Media make it difficult to find their customer service telephone number on their website, but that telephoning Virgin Media on 0800 052 0422 is usually the quickest way to resolve your query. Virgin Media have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Virgin Media?

Virgin Media customer service is open from Monday to Sunday, 8am to 10pm. Our research shows that the best time to contact Virgin Media by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for Virgin Media customer service is Wednesday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Virgin Media is 7.95 minutes.

Why would I need to contact Virgin Media?

Common reasons to contact Virgin Media include queries regarding WiFi, accounts and billing, mobile, broadband, TV, phone, apps and email, setup and moving home.

How do I make a complaint to Virgin Media?

The best way to make a complaint to Virgin Media is directly by telephone on 0800 052 0422. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Virgin Media?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Virgin Media Customer Services

0800 052 0422

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Sunday, 8am to 10pm

Other Contacts

www.virginmedia.com
www.facebook.com/virginmedia
twitter.com/virginmedia
Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Wednesday
Average call duration: 7.95 minutes

Call chart