TalkTalk Customer Services

0800 049 1424

Monday to Friday, 8am to 10pm
Saturday to Sunday, 9am to 5:30pm

About TalkTalk

TalkTalk is a company which provides pay television, telecommunications and Internet access to consumers and businesses in the United Kingdom. TalkTalk offers fixed line telephony and broadband services to consumers under the TalkTalk brand, and telephony and broadband services to business customers under the TalkTalk Business brand.

What is the best way to contact TalkTalk?

You can contact TalkTalk in a variety of ways including by telephone, social media and post. We feel that TalkTalk make it difficult to find their customer service telephone number on their website, but that telephoning TalkTalk on 0800 049 1424 is usually the quickest way to resolve your query. TalkTalk have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact TalkTalk?

TalkTalk customer service is open from Monday to Friday, 8am to 10pm and Saturday to Sunday, 9am to 5:30pm. Our research shows that the best time to contact TalkTalk by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for TalkTalk customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to TalkTalk is 10.29 minutes.

Why would I need to contact TalkTalk?

Common reasons to contact TalkTalk include queries regarding broadband and security, phone, TV, mobile, email and accounts and billing.

How do I make a complaint to TalkTalk?

The best way to make a complaint to TalkTalk is directly by telephone on 0800 049 1424. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to TalkTalk?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

TalkTalk Customer Services

0800 049 1424

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 10pm
Saturday to Sunday, 9am to 5:30pm

Other Contacts

www.talktalk.co.uk
www.facebook.com/talktalk
twitter.com/talktalk
TalkTalk Correspondence Dept., PO Box 675, Salford, M5 0NL

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Monday
Average call duration: 10.29 minutes

Call chart