Sky Customer Services

0800 151 2747

Monday to Sunday, 8:30am to 9pm

About Sky

Sky is a telecommunications company which serves the United Kingdom. Sky provides television and broadband internet services, fixed line and mobile telephone services to consumers and businesses in the United Kingdom. It is the UK's largest pay-TV broadcaster with 11 million customers as of 2015.

What is the best way to contact Sky?

You can contact Sky in a variety of ways including by telephone, social media and post. We feel that Sky make it difficult to find their customer service telephone number on their website, but that telephoning Sky on 0800 151 2747 is usually the quickest way to resolve your query. Sky have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Sky?

Sky customer service is open from Monday to Sunday, 8:30am to 9pm. Our research shows that the best time to contact Sky by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for Sky customer service is Saturday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Sky is 11.36 minutes.

Why would I need to contact Sky?

Common reasons to contact Sky include queries regarding your account, TV, broadband, Sky Talk, Sky Mobile, Sky Apps, Yahoo Mail, moving home and offers and upgrades.

How do I make a complaint to Sky?

The best way to make a complaint to Sky is directly by telephone on 0800 151 2747. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Sky?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Sky Customer Services

0800 151 2747

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Sunday, 8:30am to 9pm

Other Contacts

www.sky.com
www.facebook.com/sky
twitter.com/skyhelpteam
Sky Subscribers, PO Box 43, Livingston, West Lothian, EH54 7DD

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Saturday
Average call duration: 11.36 minutes

Call chart