Scottish Power Customer Services

0800 027 0072

Monday to Friday, 8am to 10pm
Saturday, 8.30am to 6pm

About Scottish Power

Scottish Power is an energy company with its headquarters in Glasgow, Scotland. The company supplies electricity and gas to homes and businesses around the United Kingdom and generates power for supply to the grid. ScottishPower is the distribution network operator for central and southern Scotland, Merseyside and North Wales. In 2006, it became a subsidiary of the Spanish utility Iberdrola.

What is the best way to contact Scottish Power?

You can contact Scottish Power in a variety of ways including by telephone, social media and post. We feel that Scottish Power make it difficult to find their customer service telephone number on their website, but that telephoning Scottish Power on 0800 027 0072 is usually the quickest way to resolve your query. Scottish Power have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Scottish Power?

Scottish Power customer service is open from Monday to Friday, 8am to 10pm and Saturday, 8.30am to 6pm. Our research shows that the best time to contact Scottish Power by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for Scottish Power customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Scottish Power is 8.02 minutes.

Why would I need to contact Scottish Power?

Common reasons to contact Scottish Power include queries regarding bills, payments, refunds, complaints, moving home, meter readings, smart meters, online accounts, closing your account and help paying your bill.

How do I make a complaint to Scottish Power?

The best way to make a complaint to Scottish Power is directly by telephone on 0800 027 0072. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Scottish Power?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Scottish Power Customer Services

0800 027 0072

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 10pm
Saturday, 8.30am to 6pm

Other Contacts

www.scottishpower.co.uk
www.facebook.com/scottishpower
twitter.com/sp_energypeople
Scottish Power, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 8.02 minutes

Call chart