OVO Energy Customer Services

0330 303 5063

Monday to Thursday, 8am to 8pm
Friday, 8am to 7pm
Saturday, 9am to 2pm

About OVO Energy

OVO Energy is an energy supply company based in Bristol, England. OVO began trading energy in September 2009, buying and selling electricity and gas to supply domestic properties throughout the UK. It is one of over 15 smaller energy companies competing with the Big Six which dominate the market. As of June 2017 they have 680,000 customers, an increase of 10,000 over the previous year, representing a 2.5% domestic market share.

What is the best way to contact OVO Energy?

You can contact OVO Energy in a variety of ways including by telephone, social media and post. We feel that OVO Energy make it difficult to find their customer service telephone number on their website, but that telephoning OVO Energy on 0330 303 5063 is usually the quickest way to resolve your query. OVO Energy have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact OVO Energy?

OVO Energy customer service is open from Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 2pm. Our research shows that the best time to contact OVO Energy by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for OVO Energy customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to OVO Energy is 7.51 minutes.

Why would I need to contact OVO Energy?

Common reasons to contact OVO Energy include queries regarding payments, switching, meters, readings, pricing, energy plans, smart technology and energy advice.

How do I make a complaint to OVO Energy?

The best way to make a complaint to OVO Energy is directly by telephone on 0330 303 5063. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to OVO Energy?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

OVO Energy Customer Services

0330 303 5063

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Thursday, 8am to 8pm
Friday, 8am to 7pm
Saturday, 9am to 2pm

Other Contacts

www.ovoenergy.com
www.facebook.com/ovoenergy
twitter.com/ovoenergy
OVO Energy, 1 Rivergate, Temple Quay, Bristol, BS1 6ED

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 7.51 minutes

Call chart