Npower Customer Services

0800 073 3000

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

About Npower

Npower is an electricity generator and supplier of gas and electricity to homes and businesses which is based in the United Kingdom. It is considered as one of the Big Six Energy Suppliers, which dominate the gas and electricity market. Its energy services business provides servicing such as repairing boilers and central heating systems through its Hometeam brand.

What is the best way to contact Npower?

You can contact Npower in a variety of ways including by telephone, social media and post. We feel that Npower make it difficult to find their customer service telephone number on their website, but that telephoning Npower on 0800 073 3000 is usually the quickest way to resolve your query. Npower have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Npower?

Npower customer service is open from Monday to Friday, 8am to 8pm and Saturday, 8am to 6pm. Our research shows that the best time to contact Npower by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for Npower customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Npower is 8.93 minutes.

Why would I need to contact Npower?

Common reasons to contact Npower include queries regarding bills, payments, meter readings, meter types, tariffs, boilers and heating and moving home.

How do I make a complaint to Npower?

The best way to make a complaint to Npower is directly by telephone on 0800 073 3000. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Npower?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Npower Customer Services

0800 073 3000

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

Other Contacts

www.npower.com
www.facebook.com/npowerofficial
twitter.com/npowerhelp
Npower, PO Box 177, Houghton-le-Spring, DH4 9AQ

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 8.93 minutes

Call chart