Hastings Direct Customer Services

0800 00 1066

Monday to Friday, 8am to 9pm
Saturday, 9am to 5:30pm
Sunday, 10am to 5pm

About Hastings Direct

Hastings Direct, or Hastings Insurance Services Ltd, is a UK personal lines insurance broker servicing customers online, by phone and by branch. The company provides car, bike, van and home insurance, as well as a range of ancillary products and services such as breakdown cover, personal accident, substitute vehicle and key and legal cover.

What is the best way to contact Hastings Direct?

You can contact Hastings Direct in a variety of ways including by telephone, social media and post. We feel that Hastings Direct make it difficult to find their customer service telephone number on their website, but that telephoning Hastings Direct on 0800 00 1066 is usually the quickest way to resolve your query. Hastings Direct have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Hastings Direct?

Hastings Direct customer service is open from Monday to Friday, 8am to 9pm, Saturday, 9am to 5:30pm and Sunday, 10am to 5pm. Our research shows that the best time to contact Hastings Direct by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for Hastings Direct customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Hastings Direct is 11.18 minutes.

Why would I need to contact Hastings Direct?

Common reasons to contact Hastings Direct include queries regarding changes to policy, adding drivers, being insured to drive another car, proof of no claims discount, copy of insurance certificates, making a claim, updating details, policy cover, payments and leaving Hastings Direct.

How do I make a complaint to Hastings Direct?

The best way to make a complaint to Hastings Direct is directly by telephone on 0800 00 1066. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Hastings Direct?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Hastings Direct Customer Services

0800 00 1066

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 9pm
Saturday, 9am to 5:30pm
Sunday, 10am to 5pm

Other Contacts

www.hastingsdirect.com
www.facebook.com/hastingsdirect
twitter.com/hastingshelp
Hastings Direct, Conquest House, Collington Avenue, Bexhill-On-Sea, TN39 3LW

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Monday
Average call duration: 11.18 minutes

Call chart