E.ON Customer Services

0345 052 0000

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

About E.ON

E.ON (formerly Powergen) is an English energy company and a subsidiary of E.ON, the world's largest investor-owned power and gas company. As Powergen, it was listed on the London Stock Exchange and was once a constituent of the FTSE 100 Index but since 1 July 2002 has been owned by E.ON SE of Germany. E.ON UK is now a retail business with support functions.

What is the best way to contact E.ON?

You can contact E.ON in a variety of ways including by telephone, social media and post. We feel that E.ON make it difficult to find their customer service telephone number on their website, but that telephoning E.ON on 0345 052 0000 is usually the quickest way to resolve your query. E.ON have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact E.ON?

E.ON customer service is open from Monday to Friday, 8am to 8pm and Saturday, 8am to 6pm. Our research shows that the best time to contact E.ON by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for E.ON customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to E.ON is 10.12 minutes.

Why would I need to contact E.ON?

Common reasons to contact E.ON include queries regarding metering, changing supplier, smart meters, direct debit, reviewing your tariff, payment, moving home, prepayment, billing, online accounts, new connections, pay as you go, feed in tariff and disconnections.

How do I make a complaint to E.ON?

The best way to make a complaint to E.ON is directly by telephone on 0345 052 0000. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to E.ON?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

E.ON Customer Services

0345 052 0000

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

Other Contacts

www.eonenergy.com
www.facebook.com/eonenergyuk
twitter.com/eonhelp
E.ON, Customer Service Centre, PO Box 7750, Nottingham, NG1 6WR

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 10.12 minutes

Call chart