EE Customer Services

0800 956 6000

Monday to Friday, 8am to 9pm
Saturday to Sunday, 8am to 8pm

About EE

EE is a British mobile network operator, internet service provider and a division of BT Group. It was established in 2010 through the merger of T-Mobile and Orange businesses in the UK. It is the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe.

What is the best way to contact EE?

You can contact EE in a variety of ways including by telephone, social media and post. We feel that EE make it difficult to find their customer service telephone number on their website, but that telephoning EE on 0800 956 6000 is usually the quickest way to resolve your query. EE have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact EE?

EE customer service is open from Monday to Friday, 8am to 9pm and Saturday to Sunday, 8am to 8pm. Our research shows that the best time to contact EE by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for EE customer service is Tuesday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to EE is 7.54 minutes.

Why would I need to contact EE?

Common reasons to contact EE include queries regarding getting started, upgrading, managing accounts, billing, usage, top ups, phones and devices, roaming and international and EE broadband.

How do I make a complaint to EE?

The best way to make a complaint to EE is directly by telephone on 0800 956 6000. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to EE?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

EE Customer Services

0800 956 6000

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 9pm
Saturday to Sunday, 8am to 8pm

Other Contacts

www.ee.co.uk
www.facebook.com/ee
twitter.com/ee
EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Tuesday
Average call duration: 7.54 minutes

Call chart