eBay Customer Services

0800 358 6551

Monday to Sunday, 24 hours a day

About eBay

eBay is a multinational e-commerce corporation that facilitates consumer-to-consumer and business-to-consumer sales through its website. The company manages eBay.co.uk, an online auction and shopping website in which people and businesses buy and sell a wide variety of goods and services worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold.

What is the best way to contact eBay?

You can contact eBay in a variety of ways including by telephone, social media and post. We feel that eBay make it difficult to find their customer service telephone number on their website, but that telephoning eBay on 0800 358 6551 is usually the quickest way to resolve your query. eBay have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact eBay?

eBay customer service is open from Monday to Sunday, 24 hours a day. Our research shows that the best time to contact eBay by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for eBay customer service is Tuesday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to eBay is 11.25 minutes.

Why would I need to contact eBay?

Common reasons to contact eBay include queries regarding not receiving an item, returns, postage and tracking, paying for items, retracting a bid, cancelling an order, forgotten username or password, fees, billing, invoices and the resolution centre.

How do I make a complaint to eBay?

The best way to make a complaint to eBay is directly by telephone on 0800 358 6551. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to eBay?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

eBay Customer Services

0800 358 6551

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Sunday, 24 hours a day

Other Contacts

www.ebay.co.uk
www.facebook.com/ebay.co.uk
twitter.com/askebay

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Tuesday
Average call duration: 11.25 minutes

Call chart