easyJet Customer Services

0330 365 5000

Monday to Sunday, 8am to 8pm

About easyJet

easyJet is a British airline, operating under the low-cost carrier model, based at London Luton Airport. It operates domestic and international scheduled services on over 820 routes in more than 30 countries. The airline operates more than 200 aircraft, mostly Airbus A320. It has 28 bases across Europe, the largest being Gatwick. In 2014 the airline carried more than 65 million passengers, making it the second-largest airline in Europe by number of passengers carried.

What is the best way to contact easyJet?

You can contact easyJet in a variety of ways including by telephone, social media and post. We feel that easyJet make it difficult to find their customer service telephone number on their website, but that telephoning easyJet on 0330 365 5000 is usually the quickest way to resolve your query. easyJet have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact easyJet?

easyJet customer service is open from Monday to Sunday, 8am to 8pm. Our research shows that the best time to contact easyJet by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for easyJet customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to easyJet is 7.18 minutes.

Why would I need to contact easyJet?

Common reasons to contact easyJet include queries regarding booking, check-in, baggage, flying, extra services, adding hold luggage, changing flight times or routes, cancellations and changing or correcting passenger names.

How do I make a complaint to easyJet?

The best way to make a complaint to easyJet is directly by telephone on 0330 365 5000. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to easyJet?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

easyJet Customer Services

0330 365 5000

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Sunday, 8am to 8pm

Other Contacts

www.easyjet.com
www.facebook.com/easyjet
twitter.com/easyjet
easyJet, Hangar 89, London Luton Airport, Luton, LU2 9PF

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 7.18 minutes

Call chart