DPD Customer Services

0121 275 0500

Monday to Friday, 9am to 9pm
Saturday and Sunday, 8am to 4pm

About DPD

DPD, or Dynamic Parcel Distribution, is an international parcel delivery company owned by GeoPost. It has more than 830 depots in more than forty countries, and is one of Europe's leading business-to-business parcel delivery services. Geopost bought Parceline, which was based in the United Kingdom, and Ireland's Interlink parcels service in November 2000. Parceline was rebranded DPD in March 2008.

What is the best way to contact DPD?

You can contact DPD in a variety of ways including by telephone, social media and post. We feel that DPD make it difficult to find their customer service telephone number on their website, but that telephoning DPD on 0121 275 0500 is usually the quickest way to resolve your query. DPD have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact DPD?

DPD customer service is open from Monday to Friday, 9am to 9pm and Saturday and Sunday, 8am to 4pm. Our research shows that the best time to contact DPD by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for DPD customer service is Tuesday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to DPD is 5.36 minutes.

Why would I need to contact DPD?

Common reasons to contact DPD include queries regarding change of delivery address, parcel collections, when your parcel will arrive, missed deliveries and arranging a re-delivery.

How do I make a complaint to DPD?

The best way to make a complaint to DPD is directly by telephone on 0121 275 0500. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to DPD?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

DPD Customer Services

0121 275 0500

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 9am to 9pm
Saturday and Sunday, 8am to 4pm

Other Contacts

www.dpd.co.uk
www.facebook.com/dpd.uk
twitter.com/dpd_uk
DPDgroup UK Limited, Hub 3, Broadwell Road, Oldbury, West Midlands, B69 4DA

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Tuesday
Average call duration: 5.36 minutes

Call chart