BT Customer Services

0800 800 150

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm

About BT

BT, or British Telecom, is a British multinational telecommunications company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, mobile and broadband services in the UK, and also provides subscription television and IT services. BT Consumer division supplies telephony, broadband, and subscription television services in Great Britain to around 18 million customers.

What is the best way to contact BT?

You can contact BT in a variety of ways including by telephone, social media and post. We feel that BT make it difficult to find their customer service telephone number on their website, but that telephoning BT on 0800 800 150 is usually the quickest way to resolve your query. BT have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact BT?

BT customer service is open from Monday to Friday, 8am to 8pm and Saturday and Sunday, 9am to 6pm. Our research shows that the best time to contact BT by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for BT customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to BT is 9.85 minutes.

Why would I need to contact BT?

Common reasons to contact BT include queries regarding account and billing, broadband, landline, BT Sport, mobile, TV, Email, BT Cloud and security.

How do I make a complaint to BT?

The best way to make a complaint to BT is directly by telephone on 0800 800 150. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to BT?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

BT Customer Services

0800 800 150

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm

Other Contacts

www.bt.com
www.facebook.com/btuk
twitter.com/bt_uk
BT Correspondence Centre, Providence Row, Durham, DH98 1BT

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Monday
Average call duration: 9.85 minutes

Call chart