British Gas Customer Services

0333 202 9802

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

About British Gas

British Gas is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. Serving around twelve million homes in the United Kingdom, British Gas is the biggest energy supplier in the country and is considered one of the Big Six dominating the gas and electricity market in the United Kingdom.

What is the best way to contact British Gas?

You can contact British Gas in a variety of ways including by telephone, social media and post. We feel that British Gas make it difficult to find their customer service telephone number on their website, but that telephoning British Gas on 0333 202 9802 is usually the quickest way to resolve your query. British Gas have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact British Gas?

British Gas customer service is open from Monday to Friday, 8am to 8pm and Saturday, 8am to 6pm. Our research shows that the best time to contact British Gas by telephone is on a Saturday because this is the day with the lowest call volume. The busiest day for British Gas customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to British Gas is 6.48 minutes.

Why would I need to contact British Gas?

Common reasons to contact British Gas include queries regarding bills, payments, appliances, engineers, breakdowns, moving home, accounts and meters.

How do I make a complaint to British Gas?

The best way to make a complaint to British Gas is directly by telephone on 0333 202 9802. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to British Gas?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

British Gas Customer Services

0333 202 9802

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Friday, 8am to 8pm
Saturday, 8am to 6pm

Other Contacts

www.britishgas.co.uk
www.facebook.com/britishgas
twitter.com/britishgashelp
British Gas, PO Box 226, Rotherham, S98 1PB

Call Volumes and Average Duration

Lowest volume: Saturday
Highest volume: Monday
Average call duration: 6.48 minutes

Call chart