Amazon Customer Services

0800 279 7234

Monday to Sunday, 24 hours a day

About Amazon

Amazon is an e-commerce and cloud computing company. It is the largest Internet retailer in the world as measured by revenue and market capitalization. The Amazon website started as an online bookstore and later diversified to sell video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics - Kindle e-readers, Fire tablets, Fire TV, and Echo - and is the world's largest provider of cloud infrastructure services.

What is the best way to contact Amazon?

You can contact Amazon in a variety of ways including by telephone, social media and post. We feel that Amazon make it difficult to find their customer service telephone number on their website, but that telephoning Amazon on 0800 279 7234 is usually the quickest way to resolve your query. Amazon have a very helpful section of their website relating to common queries which is worth checking first. Social media is becoming a more widely used way of contacting customer services, however we find that the response times can be slow and therefore it can take longer resolve your query.

When is the best time to contact Amazon?

Amazon customer service is open from Monday to Sunday, 24 hours a day. Our research shows that the best time to contact Amazon by telephone is on a Sunday because this is the day with the lowest call volume. The busiest day for Amazon customer service is Monday, so it might be best to avoid that day if your query is not urgent. Our figures show the average call duration to Amazon is 10.33 minutes.

Why would I need to contact Amazon?

Common reasons to contact Amazon include queries regarding your orders, returns and refunds, device support, managing Prime, payment options and account settings.

How do I make a complaint to Amazon?

The best way to make a complaint to Amazon is directly by telephone on 0800 279 7234. If you feel that your complaint is not dealt with adequately then we recommend writing a letter and sending it by recorded delivery. If the complaint is still not resolved, we recommend contacting the appropriate Ombudsman Service.

How much do calls cost to Amazon?

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Amazon Customer Services

0800 279 7234

Calls to 0800 and 0808 numbers are free and calls to 01/02/03 numbers are charged at your phone company's standard rate.

Opening Hours

Monday to Sunday, 24 hours a day

Other Contacts

www.amazon.co.uk
www.facebook.com/amazonuk
twitter.com/amazonhelp

Call Volumes and Average Duration

Lowest volume: Sunday
Highest volume: Monday
Average call duration: 10.33 minutes

Call chart